Last Updated: May 30, 2026
1. Introduction
Pioneer Survival ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pioneersurvival.com/ (the "Site"), use our Minecraft server (the "Server"), or interact with us through email, social media, or other channels.
Please read this Privacy Policy carefully. By accessing or using our Site or Server, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or Server.
This Privacy Policy applies to information we collect:
- On this Site
- Through our Minecraft Server (including in-game chat, interactions, and player data)
- In email, text, and other electronic messages between you and us
- Through third-party platforms we use, such as Discord, Minecraft server hosting services, and analytics tools
This policy does not apply to information collected by third parties, including through any applications or content that may link to or be accessible from our Site or Server.
2. Information We Collect
We collect several types of information from and about users of our Site and Server, including:
2.1 Personal Information You Provide
When you interact with our Site or Server, we may collect the following personal information:
- Minecraft Username and UUID: When you join our Minecraft server, we collect your Minecraft username and unique identifier (UUID) to identify you within the server.
- Contact Information: If you contact us via email or our contact form, we collect your name and email address.
- Discord Information: If you join our Discord community, we may collect your Discord username, user ID, and any information you choose to share in our Discord channels.
- In-Game Communication: Chat messages, commands, and in-game interactions may be logged for moderation and security purposes.
- Purchase Information: If you make a purchase (such as in-game ranks, perks, or donations), we collect transaction details. Payment information is processed by our third-party payment processors and is not stored directly by us.
2.2 Information Collected Automatically
When you use our Site or Server, we automatically collect certain information:
- Log Data and IP Addresses: Your IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
- Server Activity Data: In-game activity, connection times, gameplay statistics, and interaction logs.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings.
2.3 Third-Party Analytics
We may use third-party analytics services to help us understand how users interact with our Site and Server. These services may collect information such as your IP address, browser information, and usage patterns.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: Operate and manage our Minecraft server, authenticate players, process in-game actions, and ensure server stability.
- To Moderate and Enforce Rules: Monitor chat and in-game behavior to enforce our server rules, prevent cheating or abusive behavior, and maintain a positive community environment.
- To Process Payments and Donations: Process in-game purchases, ranks, and donations through our payment processors.
- To Improve Our Services: Analyze usage patterns to improve server performance, game features, and user experience.
- To Communicate With You: Respond to your inquiries, send server announcements, updates about the server, or respond to support tickets.
- To Ensure Security and Prevent Fraud: Detect, prevent, and address security incidents, fraudulent activity, or violations of our Terms of Service.
- To Comply With Legal Obligations: Comply with applicable laws, regulations, legal processes, or government requests.
4. Legal Basis for Processing (GDPR Compliance)
For users located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to provide you with access to our Server and services under our Terms of Service.
- Legitimate Interests: We have a legitimate interest in operating and securing our Server, preventing abuse, and improving our services.
- Consent: Where you have given explicit consent for certain processing activities (e.g., marketing communications).
- Legal Obligation: Processing is necessary to comply with legal requirements.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf, such as server hosting, payment processing, analytics, and technical support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Payment Processors: Payment transactions are processed by secure third-party payment gateways. We do not store or have direct access to your full payment card details.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
- Protection of Rights: We may disclose information to enforce our Terms of Service, protect our rights or property, investigate fraud, or protect the safety of our users.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You use our Site and Server at your own risk.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Server Logs and Chat History: Retained for a reasonable period to facilitate moderation, security, and dispute resolution.
- Account Information: Retained as long as your account is active or as needed to provide you with services.
- Transaction Records: Retained for as long as necessary for tax, accounting, and legal compliance purposes.
- Analytics Data: Retained in aggregated, anonymized form for analytical purposes.
When we no longer need your personal information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal exceptions).
- Restriction: Request restriction of processing under certain circumstances.
- Portability: Request a copy of your information in a structured, commonly used, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
Note for California Residents: Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request deletion of their personal information, and opt out of the sale of their personal information. We do not sell your personal information. To exercise your rights, please contact us using the information below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and analyze site usage. Types of cookies we may use include:
- Essential Cookies: Necessary for the operation of our Site.
- Analytics Cookies: Help us understand how visitors interact with our Site.
- Functionality Cookies: Remember your preferences and settings.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our Site.
10. Children's Privacy
Our Site and Server are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as soon as possible.
11. Third-Party Links
Our Site or Server may contain links to third-party websites, services, or platforms (including Discord, donation platforms, or social media). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
12. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence, including in the United States and other jurisdictions. By using our Site or Server, you consent to the transfer of your information to countries that may have different data protection laws than your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site or Server after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@pioneersurvival.com (or your actual privacy email address)
Website: https://pioneersurvival.com/
For data protection inquiries, you may also reach out to us via our Discord community or through our contact form on the website.
Instructions before publishing:
- Replace the bracketed date with the actual last updated date.
- Replace the email address with your real privacy contact email.
- Add links to this Privacy Policy in your website footer and on any forms that collect personal data.
- If you use specific third-party services (e.g., Google Analytics, Tebex, Discord bot logging), mention them in sections 2.3 or 5 for transparency.
